Return & Refund Policy

1. 30-Day Return Eligibility Window

At Japanese Motor Spares Ltd, customer satisfaction and trust are our top priorities. You may return any eligible item within 30 days of receipt for a replacement or refund, subject to our policy guidelines.

2. Return Conditions

To qualify for a return and refund:

• The item must be in its original received condition, unaltered, and un-disassembled.
• All original serial numbers and markings must be fully intact.
• A Return Merchandise Authorization (RMA) number must be requested and approved prior to return dispatch.

3. Restocking Fees & Return Freight

Returns resulting from customer ordering error or change of mind are subject to a standard 20% restocking fee to cover inspection, handling, and pallet preparation costs. Original and return shipping costs are non-refundable for non-defective returns.

4. Refund Processing

Once the returned item is received and inspected at our warehouse (7b Salamons Way, Rainham RM13 9UL, United Kingdom), approved refunds are processed back to the original method of payment within 3 to 5 business days.

5. How to Initiate a Return

Contact our customer support at info@japanesemotorspare.co.uk with your order number and reason for return to obtain an RMA form and return shipping instructions.